“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“More than anything else, what keeps a person going in the midst of adversity is having a sense of purpose. It is the fuel that powers persistence.”
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John C. Maxwell
“Humility means knowing and using your strength for the benefit of others, on behalf of a higher purpose.” —ALAN ROSS”
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John C. Maxwell
“There are two things that are most difficult to get people to do: to think, and to do things in order of importance.”
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John C. Maxwell
“Leaders see everything with a leadership bias. Their focus is on mobilizing people and leveraging resources to achieve their goals rather than on using their own individual efforts. Leaders who want to succeed maximize every asset and resource they have for the benefit of their organization. For that reason, they are continually aware of what they have at their disposal.”
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John C. Maxwell
“One of the paradoxes of life is that the things that initially make you successful are rarely the things that keep you successful.”
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John C. Maxwell
“It's good to be out of your comfort zone. Just don't step out of your gift zone.”
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John C. Maxwell
“People who wait for the one great opportunity often keep waiting.”
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John C. Maxwell
“Good leaders know when to display emotions and when to delay them.”
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John C. Maxwell
“La diferencia entre la gente mediocre y la gente de éxito es su percepción de y su reacción al fracaso. Ninguna”
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John C. Maxwell
“To lead any way other than by example, we send a fuzzy picture of leadership to others. If we work on improving ourselves first and make that our primary mission, then others are more likely to follow.”
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John C. Maxwell
“Until thought is linked with purpose there is no intelligent accomplishment.”
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John C. Maxwell
“You are nothing unless it comes from your heart. Passion, caring, really looking to create excellence. If you perform functions only and go to work only to do processes, then you are effectively retired. And it scares me—most people I see, by age twenty-eight are retired.”
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John C. Maxwell
“If you keep your mind active, regularly take on mental challenges, and continually think abuot the right things, you will develop the disciplined thinking that will help you with whatever you endeavor to do.”
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John C. Maxwell
“If you pair excellence with humility, people not only won’t run over you, they will respect you.”
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John C. Maxwell
