“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Leadership isn't about winning. It's about bringing people with you to the finish line.”
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John C. Maxwell
“If a team is to accomplish its goals, it has to know where it stands.”
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John C. Maxwell
“life.When they find someone who can communicate something of value to them, they will usually listen.”
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John C. Maxwell
“Somos los amos o las víctimas de nuestras actitudes. Es un asunto de decisión personal. Lo que ahora somos es el resultado de las decisiones tomadas ayer. Mañana seremos lo que decidamos ahora.”
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John C. Maxwell
“people knowledge is much more important than mere product knowledge.”
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John C. Maxwell
“Where success is concerned, people are not measured in inches, or pounds, or college degrees, or family background; they are measured by the size of their thinking.”
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John C. Maxwell
“The greater the impact you want to make, the greater your influence needs to be. Whatever you will accomplish is restricted by your ability to lead others.”
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John C. Maxwell
“German poet Herman Hesse wrote, “If you hate a person, you hate something in him that is part of yourself. What isn’t part of ourselves doesn’t disturb us.” I agree with his viewpoint.”
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John C. Maxwell
“Life’s greatest rewards come from your inner self, from the choices you make, from how you decide to live under whatever circumstances you find yourself in.”
―
John C. Maxwell
“People’s minds are changed through observation and not argument.” People”
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John C. Maxwell
“distinct vision, a precise plan, plenty of resources, and incredible leadership, but if you don’t have the right people, you’re not going to get anywhere.”
―
John C. Maxwell
