“KEY CONCEPT: Connecting begins when the other person feels valued.”

“Novelist Victor Hugo believed, "He who every morning plans the transactions of the day and follows out that plan carries a thread that will guide him through the labyrinth of the most busy life . . . But where no plan is laid, where the disposal of time is surrendered merely to the chance of incident, chaos will soon reign.”

“Image promises much but produces little. Integrity never disappoints.”

“There is definitely a link between ownership and success. You don’t get the latter without the former,”

“anyone can steer the ship, but it takes a leader to chart the course. Leaders who are good navigators are capable of taking their people just about anywhere.”

“The challenge of leadership is to create change and facilitate growth.”

“The Law of Reflection Learning to Pause Allows Growth to Catch Up with You “Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.”

“If you want to win over another person, first win his heart, and the rest of him is likely to follow.”

“Success can be defined as the progressive realization of a predetermined goal.”

“I got to the top the hard way—fighting my own laziness and ignorance every step of the way.”

“Humility means knowing and using your strength for the benefit of others, on behalf of a higher purpose.” —ALAN ROSS”

“next time you feel ready to conform to popular thinking on an issue, stop and think.”

“The Cost and Expectation of Leadership Leviticus 7:33–35 Aaron, like many leaders throughout history, received a divine calling. God chose Aaron and his sons to serve as Israel’s priests and charged them with carrying out rituals and sacrifices on behalf of all Israelites. Scripture gives meticulous detail to their ordination and calling. Their conduct was to be beyond reproach—and God made it crystal clear that failure to uphold His established guidelines would result in death. Numerous accounts in the Book of Leviticus demonstrate the high cost and expectation that goes with a holy calling to leadership positions. As the high priest, Aaron was the only one authorized to enter the Most Holy Place and appear before the very presence of God. The Lord set Aaron apart for his holy work. Despite his high calling, Aaron struggled with his authority and later caved in to the depraved wishes of the people. He failed at a crucial juncture and led Israel in a pagan worship service, an abomination that led to the deaths of many Israelites. Aaron had been set apart for God’s service, but he chose to live and lead otherwise. The failure of a leader usually results in consequences far more grave than the fall of a non-leader. On the day Aaron failed, “about three thousand men of the people fell [died]” (Ex. 32:28). When leaders fail, followers pay the price.”

“Nobody finishes well by accident.”

“Individuals score points, but teams win games. In The 17 Indisputable Laws of Teamwork, individuals will learn how to score more points so their teams will win more games.”