“UCLA psychology professor emeritus Albert Mehrabian discovered that face-to-face communication can be broken down into three components: words, tone of voice, and body language.”
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John C. Maxwell
“If you always do what you've always done, then you will always get what you've always gotten.”
―
John C. Maxwell
“people with charisma possess an outward focus instead of an inward one. They pay attention to other people, and they desire to add value to them.”
―
John C. Maxwell
“Nurture great thoughts, for you will never go higher than your thoughts.”
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John C. Maxwell
“The problem with the rat race is that even if you win, you’re still a rat.”
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John C. Maxwell
“If you keep your mind active, regularly take on mental challenges, and continually think abuot the right things, you will develop the disciplined thinking that will help you with whatever you endeavor to do.”
―
John C. Maxwell
“Philanthropist Andrew Carnegie declared, “It marks a big step in your development when you come to realize that other people can help you do a better job than you could do alone.” To do something really big, let go of your ego, and get ready to be part of a team.”
―
John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
