“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Goethe recommended, “Treat people as if they were what they ought to be, and you help them become what they are capable of becoming.”
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John C. Maxwell
“Whom to Invite to Your Table As you bring people to your table to share ideas, be selective about whom you pick. Choose people who Understand the value of questions Desire the success of others Add value to others’ thoughts Are not threatened by others’ strengths Can emotionally handle quick changes in the conversation Understand their place of value at the table Bring out the best thinking in the people around them Have experienced success in the area under discussion Leave the table with a “we” attitude, not a “me” attitude”
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John C. Maxwell
“If you wait until you feel like doing something, you will likely never accomplish it.”
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John C. Maxwell
“What do the people closest to you value? Make a list of the most important people in your life-from home, work, church, hobbies, and so on. After making the list, write what each person values most. Then rate yourself on a scale of 1 (poorly) to 10 (excellently) on how well you relate to that person's values. If you can't articulate what someone values or you score lower than an 8 in relating to that person, spend more time with him or her to improve.”
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John C. Maxwell
“The key to working smarter is knowing the difference between motion and direction. In the final analysis, results are what matter; attendance and activity don’t.”
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John C. Maxwell
“You could use the 80/20 rule. Give 80 percent of your effort to the top 20 percent (most important) activities. Another way is to focus on exceptional opportunities that promise a huge return. It comes down to this: give your attention to the areas that bear fruit.”
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John C. Maxwell
“If you haven’t yet discovered and developed your style, study other communicators.”
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John C. Maxwell
“Uniformity is not the key to successful teamwork. The glue that holds a team together is unity of purpose.”
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John C. Maxwell
“To achieve your dreams, you must embrace adversity and make failure a regular part of your life. If you're not failing, you're probably not really moving forward.”
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John C. Maxwell
“There is no future in any job. The future lies in the person who holds the job.”
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John C. Maxwell
“Good attitudes among players do not guarantee a team’s success, but bad attitudes guarantee its failure.”
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John C. Maxwell
“Now therefore, fear the LORD, serve Him in sincerity and in truth, and put away the gods which your fathers served on the other side of the River and in Egypt. Serve the LORD! 15“And if it seems evil to you to serve the LORD, choose for yourselves this day whom you will serve, whether the gods”
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John C. Maxwell
“A dream worth pursuing is a picture and blueprint of a person's purpose and potential”
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John C. Maxwell
