“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Eleanor Roosevelt said, “One’s philosophy is not best expressed in words; it is expressed in the choices one makes. In the long run, we shape our lives and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.”
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John C. Maxwell
“People who achieve their potential do so because they invest in themselves every day.”
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John C. Maxwell
“One mistake I’ve seen people repeatedly make is that they focus too much attention on their dream and too little on their team. But the truth is that if you build the right team, the dream will almost take care of itself.”
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John C. Maxwell
“If a team is to reach its potential, each player must be willing to subordinate his personal goals to the good of the team.”
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John C. Maxwell
“Great leaders always seem to embody two seemingly disparate qualities. They are both highly visionary and highly practical.”
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John C. Maxwell
“God prepares leaders in a crockpot, not a microwave. More important than the awaited goal is the work God does in us while we wait. Waiting deepens and matures us, levels our perspective, and broadens our understanding. Tests of time determine whether we can endure seasons of seemingly unfruitful preparation, and indicate whether we can recognize and seize the opportunities that come our way.”
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John C. Maxwell
“What we do on some great occasion will depend on what we are; and what we are will be the result of previous years of self-discipline.”
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John C. Maxwell
“The greatest obstacle to discovery is not ignorance. It is the illusion of knowledge.”
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John C. Maxwell
“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”
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John C. Maxwell
“Comparing yourself to others is really just a needless distraction. The only one you should compare yourself to is you. Your mission is to become better today than you were yesterday. You do that by focusing on what you can do today to improve and grow.”
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John C. Maxwell
“La mayor parte de las personas buscan la excepción en vez de ser excepcionales.”
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John C. Maxwell
