“Are we quick to respond to others’ needs? Do we run from problems or face them? Do we talk more about bad news or good news? Do we give people the benefit of the doubt, or do we assume the worst?

“Risk must be evaluated not by the fear it generates in you or the probability of your success, but by the value of the goal.”

“George Matthew Adams asserts, "In this life, we get only those things for which we hunt, for which we strive, and for which we are willing to sacrifice. It is better to aim for something you want—even though you miss it—than to get something that you didn't aim to get, and which you don't want!

“There's a world of difference between a person who has a big problem and a person who makes a problem big.”

“Most good leaders want the perspective of people they trust.”

“A realist believes that what is done or left undone in the short run determines the long run.”

“Quando entendemos o ponto de vista do próximo — entendemos o que ele está tentando fazer nove entre dez vezes ele está tentando fazer o que é certo.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“A cheerful heart is good medicine.”

“You never really know something until you teach it to someone else.”

“In general, there are no bad audiences; only bad speakers.”

“Leadership isn't about winning. It's about bringing people with you to the finish line.”

“anyone can steer the ship, but it takes a leader to chart the course. Leaders who are good navigators are capable of taking their people just about anywhere.”

“Getters generally don’t get happiness; givers get it.”

“Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.”