“NO NOTES. This was truly an oral event. Storytellers didn’t read their stories; they told them, which allowed for eye contact.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“I may not be able to change the world I see around me, but I can change what I see within me.”
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John C. Maxwell
“UCLA psychology professor emeritus Albert Mehrabian discovered that face-to-face communication can be broken down into three components: words, tone of voice, and body language.”
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John C. Maxwell
“People don't care how much you know until they know how much you care.”
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John C. Maxwell
“As Thomas Jefferson proclaimed, “In matters of fashion, swim with the current. In matters of conscience, stand like a rock.”
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John C. Maxwell
“The way people see others is a reflection of themselves: If I am a trusting person, I will see others as trustworthy. If I am a critical person, I will see others as critical. If I am a caring person, I will see others as compassionate. If you change yourself and become the kind of person you desire to be, you will begin to view others in a whole new light. And that will change the way you interact in all of your relationships.”
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John C. Maxwell
“This helps me ‘keep the main thing, the main thing,’ since I am so easily distracted.” You may want to do something similar,
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John C. Maxwell
“Vision isn’t enough—it must be combined with venture. It is not enough to stare up the steps; we must step up the stairs.”
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John C. Maxwell
“Enlightenment writer and philosopher Voltaire likened life to a game of cards. Players must accept the cards dealt to them. However, once they have those cards in hand, they alone choose how they will play them. They decide what risks and actions to take.”
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John C. Maxwell
“Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming.”
―
John C. Maxwell
