“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“People who wait for the one great opportunity often keep waiting.”
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John C. Maxwell
“There is no life as empty as the self-centered life. There is no life as centered as the self-empty life.”
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John C. Maxwell
“If you haven’t yet discovered and developed your style, study other communicators.”
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John C. Maxwell
“The Right Thought plus the Right People in the Right Environment at the Right Time for the Right Reason = the Right Result”
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John C. Maxwell
“If everyone doesn’t pay the price to win, then everyone will pay the price by losing.”
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John C. Maxwell
“It’s easier to move from failure to success than from excuses to success.”
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John C. Maxwell
“application phase of the thinking process, land your ideas first with… Yourself: Landing an idea with yourself will give you integrity. People will buy into an idea only after they buy into the leader who communicates it. Before teaching any lesson, I ask myself three questions: “Do I believe it? Do I live it? Do I believe others should live it?” If I can’t answer yes to all three questions, then I haven’t landed it. Key Players: Let’s face it, no idea will fly if the influencers don’t embrace it. After all, they are the people who carry thoughts from idea to implementation. Those Most Affected: Landing thoughts with the people on the firing line will give you great insight. Those closest to changes that occur as a result of a new idea can give you a “reality read.” And that’s important, because sometimes even when you’ve diligently completed the process of creating a thought, shaping it, and stretching it with other good thinkers, you can still miss the mark.”
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John C. Maxwell
“There comes a special moment in everyone’s life, a moment for which that person was born.… When he seizes it… it is his finest hour.”
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John C. Maxwell
“«El destino no es cuestión de suerte, es cuestión de decisión; no es algo que se espera, es algo que se logra».”
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John C. Maxwell
“The best way to become a person that others are drawn to is to develop qualities that we are attracted to in others.
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John C. Maxwell
“Irresponsible leaders have a “me first” attitude and use their position for personal benefit.”
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John C. Maxwell
“People say there are two great days in a person’s life: the day you were born and the day you discover why
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John C. Maxwell
