“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“If you want people to remember what you say, you need to say the right thing at the right moment in the right way!”
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John C. Maxwell
“many people are more comfortable with old problems than with new solutions.
―
John C. Maxwell
“NO NOTES. This was truly an oral event. Storytellers didn’t read their stories; they told them, which allowed for eye contact.”
―
John C. Maxwell
“When it comes to the thing you love to do, the thing you were made to do, aim high. The odds matter little. Whether you fall down along the way matters little.”
―
John C. Maxwell
“If you talk to a man in the language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
―
John C. Maxwell
“If you want to reach your potential and become the person you were created to be, you must do much more than just experience life and hope that you learn what you need along the way. You must go out of your way to seize growth opportunities as if your future depended on it.”
―
John C. Maxwell
“«Algunas veces, hasta el mejor administrador se asemeja al muchacho que pasea un perro grande y espera a ver dónde quiere ir para llevarlo allá».”
―
John C. Maxwell
“When you don’t want to change, you look for differences in others. When you are willing to change, you look for similarities.”
―
John C. Maxwell
“People who wait for the one great opportunity often keep waiting.”
―
John C. Maxwell
“Everybody on a championship team doesn’t get publicity, but everyone can say he’s a champion.”
―
John C. Maxwell
“Good leaders motivate others by their listening skills. We are to: avoid prejudicial first impressions; become less self-centered; withhold initial criticism; stay calm; listen with empathy; be active listeners; clarify what we hear; and recognize the healing power of listening. Then we are to act on what we hear”
―
John C. Maxwell
