“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“It doesn’t matter how much milk you spill as long as you don’t lose your cow!”
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John C. Maxwell
“The more you do to go beyond words, the greater the chance you will connect with people.”
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John C. Maxwell
“the entire population of the world—with one minor exception—is composed of others.”
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John C. Maxwell
“Question for God every morning:
What is the main event today? What do you want me to focus on today?”
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John C. Maxwell
“I feel like one little fellow who knelt at the side of his bed, closed his eyes, and prayed, “God bless Mom. God bless Dad. God bless Grandma.” He said it the same way every time. But one night he added, “And please take care of yourself, God. ’Cause if anything happens to you, we’re all sunk!”
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John C. Maxwell
“Leadership is not about titles, positions or flowcharts. It is about one life influencing another.”
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John C. Maxwell
“The measure of a great teacher isn’t what he or she knows; it’s what the students know.”
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John C. Maxwell
“Johann Wolfgang von Goethe emphasized, “Treat a man as he appears to be and you make him worse. But treat a man as if he already were what he potentially could be, and you make him what he should be.”
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John C. Maxwell
“Each day is an unrepeatable miracle. Today will never happen again, so we must make it count.”
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John C. Maxwell
“If you do not connect with others, influence is out of the question.”
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John C. Maxwell
“The ability to connect with others begins with understanding the value of people.”
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John C. Maxwell
“There are two things that are most difficult to get people to do: to think, and to do things in order of importance.”
―
John C. Maxwell
