“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“El poeta William Arthur Ward sugiere que la clave para el éxito es: Creer cuando otros dudan. Planificar mientras que los demás juegan. Estudiar cuando los demás duermen. Decidir cuando los demás postergan. Prepararse cuando los demás sueñan despiertos. Empezar cuando los demás lo dejan para otro día. Trabajar cuando los demás desean. Ahorrar cuando los demás desperdician. Escuchar cuando los demás hablan. Sonreír cuando los demás fruncen el ceño. Elogiar cuando los demás critican. Persistir cuando los demás se dan por vencidos.”
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John C. Maxwell
“Warren Bennis and Bert Nanus say that “trust is the emotional glue that binds followers and leaders together.”
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John C. Maxwell
“We don’t get to pick our talents or IQ. But we do choose our character. In fact, we create it every time we make choices—to cop out or dig out of a hard situation, to bend the truth or stand under the weight of it, to take the easy money or pay the price.”
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John C. Maxwell
“Cuando los valores, los pensamientos, los sentimientos y las acciones están alineados, la persona se enfoca y su carácter es fortalecido.”
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John C. Maxwell
“Maya Angelou observed you cant use up creativity. The more you use, the more you have. Sadly,too often creativity is smothered rather than nurtured. There has to be climate in which new ways of thinking,perceiving, questioning are encouraged.”
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John C. Maxwell
“People can perceive a lot in seven seconds. They can decide that they do not want to hear anything a speaker has to say,”
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John C. Maxwell
“Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution.”
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John C. Maxwell
“Just remember that if you’re not working at your game to the utmost of your ability, there will be someone out there somewhere with equal ability. And one day you’ll play each other, and he’ll have the advantage.”
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John C. Maxwell
“Attitude is the first quality that marks the successful man. If he has a positive attitude and is a positive thinker, who likes challenges and difficult situations, then he has half his success achieved.”
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John C. Maxwell
“An infant is born with a clenched fist; a man dies with an open hand. Life has a way of prying free the things we think are so important.”
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John C. Maxwell
“If you’re going to grow, you have to be intentional.” —Curt Kampmeier”
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John C. Maxwell
“Before you attempt to set things right, make sure you see things right.”
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John C. Maxwell
“Good ideas must be shared, improved upon with the help of other good thinkers, and then they must be implemented and acted upon.”
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John C. Maxwell
