“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“Nada es un mayor impedimento para estar en buenos términos con los demás que no sentirse tranquilo con uno mismo”
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John C. Maxwell
“If you lead a team, start asking questions and really listening. Start valuing the contributions of your teammates ahead of your own. And remember that when the best idea wins, so does the entire team.”
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John C. Maxwell
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
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John C. Maxwell
“you have to experience a lot of failure to achieve success. And the more failure you go through, the higher your success."
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John C. Maxwell
“Asking and hearing people’s opinions has a greater effect on them than telling them, ‘Good job.’ ”
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John C. Maxwell
“I remember looking at myself in the mirror one morning and thinking, I am not a handsome guy. What am I going to do with a face like this? Then I smiled. And I thought, That helps.”
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John C. Maxwell
“Maturity doesn’t come with age. It begins with the acceptance of responsibility.”
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John C. Maxwell
“When you live each day with intentionality, there’s almost no limit to what you can do. You can transform yourself, your family, your community, and your nation. When enough people do that, they can change the world. When you intentionally use your everyday life to bring about positive change in the lives of others, you begin to live a life that matters.”
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John C. Maxwell
“The bottom line in managing your emotions is that you should put others – not yourself – first in how you handle and process them. Whether you delay or display your emotions should not be for your own gratification. You should ask yourself, What does the team need? Not, What will make me feel better?”
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John C. Maxwell
“If everyone doesn’t pay the price to win, then everyone will pay the price by losing.”
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John C. Maxwell
“you must be able to take the new thing you’ve learned today and build upon what you learned yesterday to keep growing.”
―
John C. Maxwell
