“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“True success comes only when every generation continues to develop the next generation.”
―
John C. Maxwell
“I don’t know what your destiny will be, but one thing I know: The ones among you who will be really happy are those who have sought and found how to serve.” If you want to lead on the highest level, be willing to serve on the lowest.”
―
John C. Maxwell
“Seven Steps to Success
1) Make a commitment to grow daily.
2) Value the process more than events.
3) Don't wait for inspiration.
4) Be willing to sacrifice pleasure for opportunity.
5) Dream big.
6) Plan your priorities.
7) Give up to go up.”
―
John C. Maxwell
“The problem with the rat race is that even if you win, you’re still a rat.”
―
John C. Maxwell
“The greatest mistake we make is living in constant fear that we will make one.”
―
John C. Maxwell
“In general, there are no bad audiences; only bad speakers.”
―
John C. Maxwell
“The longer you wait to do something you should do now, the greater the odds that you will never actually do it.”
―
John C. Maxwell
“Believe in the value of others. Carlisle said, “A great man shows his greatness by the way he treats the little man.” The value you place on people determines whether you are a motivator or a manipulator of men.”
―
John C. Maxwell
“Henry David Thoreau wrote, “One is not born into the world to do everything, but to do something.”
―
John C. Maxwell
“Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming.”
―
John C. Maxwell
