“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Instead of trying to be great, be part of something greater than yourself.”
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John C. Maxwell
“Just as personal values influence and guide an individual’s behavior, organizational values influence and guide the team’s behavior.”
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John C. Maxwell
“You’re more likely to act yourself into feeling than feel yourself into action.”
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John C. Maxwell
“Leadership is getting people to work for you when they are not obligated.” —Fred W. Smith”
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John C. Maxwell
“Influencing others is a matter of disposition, not position.”
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John C. Maxwell
“Being heard is so close to being loved, that for the average person, they are almost indistinguishable.”
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John C. Maxwell
“To become a 360-Degree Leader, you will have to pay a price. You will have to give up other opportunities in order to lead. You will have to sacrifice some personal goals for the sake of others. You will have to get out of your comfort zone and do things you’ve never done before. You will have to keep learning and growing when you don’t feel like it. You will have to repeatedly put others ahead of yourself. And if you desire to be a really good leader, you will have to do these things without fanfare or complaint.”
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John C. Maxwell
“Former US president Woodrow Wilson said, “If you want to make enemies, change something.”
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John C. Maxwell
“Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.”
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John C. Maxwell
“This helps me ‘keep the main thing, the main thing,’ since I am so easily distracted.” You may want to do something similar,
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John C. Maxwell
“When you get right down to it, intentional living is about living your best story.”
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John C. Maxwell
