“be sure your communication goes beyond words. How can you do that? By connecting on four levels: visually, intellectually, emotionally, and verbally.”

“Success is . . . knowing your purpose in life, growing to reach your maximum potential, and sowing seeds that benefit others.”

“People must have affirmation and praise in order to maintain a high level of performance. Withholding negative or critical comments is not nearly as important as giving positive input through compliments and praise.”

“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”

“A leader with confidence is a leader who brings out positive changes in people.”

People buy into the leader before they buy into the plan.”

“Nothing much happens without a dream. For something really great to happen, it takes a really great dream.”

“Good leaders know when to display emotions and when to delay them.”

“If you want to be the best leader you can possibly be, no matter how much or how little natural leadership talent you possess, you need to become a serving leader.”

“KEY CONCEPT: Connecting begins when the other person feels valued.”

“I saw a television sketch that, with some variations, might seem familiar in many households. A husband is watching television and his wife if trying to engage him in conversation: Wife: Dear, the plumber didn’t come to fix the leak behind the water heater today. Husband: Uh-huh. Wife: The pipe burst today and flooded the basement. Husband: Quiet. It’s third down and goal to go. Wife: Some of the wiring got wet and almost electrocuted Fluffy. Husband: Darn it! Touchdown. Wife: The vet says he’ll be better in a week. Husband: Can you get me a Coke? Wife: The plumber told me that he was happy that our pipe broke because now he can afford to go on vacation. Husband: Aren’t you listening? I said I could use a Coke! Wife: And Stanley, I’m leaving you. The plumber and I are flying to Acapulco in the morning. Husband: Can’t you please stop all that yakking and get me a Coke? The trouble around here is that nobody ever listens to me. 5.” ― John C. Maxwell, Be A People Person: Effective Leadership Through Effective Relationships 0 likes Like “The one with the plan is the one with the power. It doesn’t matter in what kind of activity you’re involved. Employees want to follow the business leader with a good business plan. Volunteers want to join the pastor with a good ministry plan. Children want to be with the adult who has the well-thought-out vacation plan. If you practice strategic thinking, others will listen to you and they will want to follow you.

“El que piensa que dirige y no tiene a nadie siguiéndole, sólo está dando un paseo.”

“One of the great ironies of life is that if you give up your life, you gain it. If you help others, you benefit. If you lose yourself, you find yourself.”

“Remember that success is just 15 percent product knowledge and it’s 85 percent people knowledge.”

“You don’t really understand people until you hear their life story. If you know their stories, you grasp their history, their hurts, their hopes and aspirations. You put yourself in their shoes. And just by virtue of listening and remembering what’s important to them, you communicate that you care and desire to add value.”