“At moments of departure and a change of life, people capable of reflecting on their actions
usually get into a serious state of mind. At these moments they usually take stock of the past
and make plans for the future.”
“Even if you love your current job and don’t work in a hostile environment, you can still learn how to better equip yourself for when conflict and trials do come around. And believe me, sooner or later they always come around! For the devil can’t stand for God’s people to advance His causes without a fight. So if your present workplace isn’t hostile, then thank the Lord for this wonderful respite and use it to train yourself for when you will be sitting across the boardroom from a devil in disguise.”
“And now after considerable experience with the many public institutions which I have managed, it has become my firm conviction that it is not good to run public institutions on permanent funds. A permanent fund carries in itself the seed of the moral fall of the institution. A public institution means an institution conducted with the approval, and from the funds, of the public. When such an institution ceases to have public support, it forfeits its right to exist. Institutions maintained on permanent funds are often found to ignore public opinion, and are frequently responsible for acts contrary to it. In our country we experience this at every step. Some of the so-called religious trusts have ceased to render any accounts.”
“mother instilled in me a deep respect for the potential of the human brain, and that respect has deepened over the years to an attitude I can only describe as awe. Every time I open a child’s head and see a brain, I marvel at the mystery: This is what makes every one of us who we are. This is what holds all our memories, all our thoughts, all our dreams. This is what makes us different from each other in millions of ways. And yet if I could expose my brain and your brain and place them side by side, you wouldn’t be able to tell the difference—even though we might be very different people. That still amazes me. Inside each human brain are billions and billions of complex interconnections, neurons and synapses, which science has only barely begun to understand. When you add to that the mystery of mind”
“Self-esteem is the garden in which passion bears success flowers. Most people can’t stand out to stand for what supposed to belong to them just because; they feel it can’t be theirs, so it’s not theirs.”
“You know, sometimes I'll go to an 8th-grade graduation and there's all that pomp and circumstance and gowns and flowers. And I think to myself, it's just 8th grade ... An 8th-grade education doesn't cut it today. Let's give them a handshake and tell them to get their butts back in the library!”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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