“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“I daren't come and drink," said Jill.
Then you will die of thirst," said the Lion.
Oh dear!" said Jill, coming another step nearer."I suppose I must go and look for another stream then."
There is no other stream," said the Lion.”
“Where students talk about being independent and on their own, you will find them practicing the most rigid conformity in dress, in speech, in moral attitudes, and in thinking. Sometimes they follow fashion at the expense of integrity. They dread to be alone. They do not want to stand out or be different. They want to conform. After they graduate from college, many of these young people want nothing more than a good job with a big firm, and a home somewhere in suburbia. But they don’t find security.”
“As long as I can remember I feel I have had this great creative and spiritual force within me that is greater than faith, greater than ambition, greater than confidence, greater than determination, greater than vision. It is all these combined. My brain becomes magnetized with this dominating force which I hold in my hand.”
“But without deeper reflection one knows from daily life that one exists for other people--first of all for those upon whose smiles and well-being our own happiness is wholly dependent, and then for the many, unknown to us, to whose destinies we are bound by the ties of sympathy.”
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