“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“there’s a private pain you must endure as people you loved, trusted, or admired turn against you in envy. It hurts to be criticized when you’re trying your best. It stings deeply when you discover the insincerity of those you thought loved you; they only loved what you could do for them. It’s a harsh reality to face that someone simply wants you to fail. You don’t know why; they don’t know why. They just can’t stand the thought of you getting what you want out of life.”
“I sit on a man's back choking him and making him carry me, and yet assure myself and others
that i am sorry for him and wish to lighten his load by all means possible....except by getting
off his back.”
“Truth is great and will prevail if left to herself, that she is the proper and sufficient antagonist to error, and has nothing to fear from the conflict, unless by human interposition disarmed of her natural weapons, free argument and debate; errors ceasing to be dangerous when it is permitted freely to contradict them.”
“Positive words left unsaid are like sachets of currency notes burnt in vain. Positive deeds left undone are like deep wells filled with soil to the brim. Do the undone, say the unsaid and turn the unturned.”
“I see the signs!” Jessica snapped. “My question was meant to remind you that you should not try to teach me those matters in which I instructed you.” Paul”
“This is the process of “systematic desensitization.” By confronting your fear, and by repeatedly doing the thing you fear, the fear eventually disappears.”
“The courage of life is often a less dramatic spectacle than the courage of a final moment; but it is no less a magnificent mixture of triumph and tragedy. A man does what he must - in spite of personal consequences, in spite of obstacles and dangers and pressures - and that is the basis of all morality.”
“You see, when a tragedy like this strikes, it is part of our nature to demand explanations - to try to impose some order on the chaos, and make sense out of that which seems senseless.”
“Learn to take sin seriously—be on guard against it and resist its tug, fight its power. But most of all learn to take the Holy Spirit seriously, calling on Him to help you overcome sin’s power and live a holy and godly life.”
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