“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Lo que una persona diga de ti no define quién eres. Su opinión de ti no determina tu dignidad propia. Deja que eso te resbale como si fuera agua sobre el plumaje de un pato. Esa persona tiene todo el derecho a tener una opinión, y tú tienes todo el derecho a pasarla por alto.”
“God wants to use you as a divine show room, where the poor, the wearied and the depressed will find comfort and recreation! You got to be kind. It's a sign that you have conquered greed!”
“I think love, both kinds of love, which you remember Plato defines in his "Symposium" -
both kinds of love serve a touchstone for men. Some men understand only the one, some only
the other. Those who understand only the non-platonic love need not speak of tragedy. For
such love there can be no tragedy. "Thank you kindly for the pleasure, good bye," and that's
the whole tragedy. And for the platonic love there can be no tragedy either, because there
everything is clear and pure.”
“Before you live, love. Before you expire, inspire. Let your love be an inspiration to someone to also love another and together we build up a happy world!”
“There are some actions from which an escape is a godsend both for the man who escapes and for those about him. Man, as soon as he gets back his consciousness of right, is thankful to the Divine mercy for the escape.”
“Proverbs tells us, “The one who blesses others is abundantly blessed; those who help others are helped.”12 Those who pass along insights get more from God.”
“Whenever you feel a little stricken down in pain, think about this. The knife has to be sharpened by striking and rubbing it against something strong before it can become useful! You are going to be great after the struggles.”
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