“Si el vendedor se siente atemorizado o abrumado por el posible cliente, llevar a cabo una presentación eficaz es tremendamente difícil. El vendedor que piensa: ¿Quién soy yo para decirle a esta persona que mis productos o servicios le van a ayudar?, no conseguirá el nivel de entusiasmo, fuerza y confianza necesarios para triunfar.”
“Full moon calls thee--
Shai-hulud shall thou see;
Red the night, dusky sky,
Bloody death didst thou die.
We pray to a moon: she is round--
Luck with us will then abound,
What we seek for shall be found
In the land of solid ground.”
“Isn't it absolutely essential to keep a fierce Left and fierce Right, both on their toes and each terrified of the other? That's how we get things done.”
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