“If poverty is a disease that infects an entire community in the form of unemployment and violence, failing schools and broken homes, then we can't just treat those symptoms in isolation. We have to heal that entire community. And we have to focus on what actually works”
“A poet stated it more succinctly when he wrote, “I hear and forget. I see and hear and I remember. However, when I see, hear and do, I understand and succeed.” Interestingly enough, you will discover that when you read this book a second time, you will get more thoughts and more ideas than you did the first time. This is especially true if you read a few minutes every day before you start your day’s activities and just before you go to sleep.”
“It takes two to make a quarrel. If I do not want to quarrel with a Mahomedan, the latter will be powerless to foist a quarrel on me; and, similarly, I should be powerless if a Mahomedan refuses his assistance to quarrel with me.
“Friendship is the greatest of worldly goods. Certainly to me it is the chief happiness of life. If I had to give a piece of advice to a young man about a place to live, I think I should say, 'sacrifice almost everything to live where you can be near your friends.”
“As long as the struggle was down in Alabama and Mississippi, they could look afar and think about it and say how terrible people are. When they discovered brotherhood had to be a reality in Chicago and that brotherhood extended to next door, then those latent hostilities came out.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“To the furniture worker's child in North Carolina who wants to become a doctor or a scientist, an engineer or an entrepreneur, a diplomat or even a president -- that's the future we hope for. That's the vision we share. That's where we need to go -- forward”
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