“there are five nonnegotiable characteristics that every effective leader must have: a sense of calling, an ability to communicate, creativity in problem solving, generosity, and consistency.”
“Based on your current results, what changes are you going to have to make to ensure that your products and services of tomorrow are exactly what the customers will be wanting at that time?”
“Sometimes she did not know what she feared, what she desired: whether she feared or
desired what had been or what would be, and precisely what she desired, she did not know.”
“The result is autobiographical, although whenever someone’s asked me over the course of these last three years just what the book is about, I’ve usually avoided such a description. An autobiography promises feats worthy of record, conversations with famous people, a central role in important events. There is none of that here.”
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