“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“life. Such a relationship requires that you seek God like never before. So start this year right by becoming more deeply and intimately acquainted with the One who has all power in heaven and earth. JANUARY 3 Trust in the Power of Hope Hope deferred makes the heart sick, but when the desire is fulfilled, it is a tree of life. PROVERBS 13:12 I define hope as “the happy anticipation of good things.” You can hope for something good to happen to you by learning how to celebrate and enjoy life. Everything in life is a process in motion. Without movement and progression there is no life. As long as you live you are always heading somewhere, and you should enjoy yourself on the way. God created you to be a goal-oriented visionary. Without a vision you become bored and hopeless. But there’s something about hope that makes people lighthearted and happy. Hope is a powerful spiritual force that is activated through your positive attitude. God is positive and He wants positive things to happen to you, but that probably won’t happen unless you have hope and faith. Expect God to bring good out of every circumstance in your life. Whatever happens, trust in the Lord . . . and trust in the power of hope!”
“From the standpoint of daily life, however, there is one thing we do know: that we are here for the sake of each other - above all for those upon whose smile and well-being our own happiness depends, and also for the countless unknown souls with whose fate we are connected by a bond of sympathy. Many times a day I realize how much my own outer and inner life is built upon the labors of my fellow men, both living and dead, and how earnestly I must exert myself in order to give in return as much as I have received.”
“Money, without brains, always is dangerous. Properly used, it is the most important essential of civilization. The simple breakfast here described could not have been delivered to the New York family at a dime each, or at any other price, if organized capital had not provided the machinery, the ships, the railroads, and the huge armies of trained men to operate them.
“In those times when we yearn to have more in our lives, we should dwell on the things we already have. In doing so, we will often find that our lives are already full to overflowing.”
“To avoid being mistaken for a sellout, I chose my friends carefully. The more politically active black students. The foreign students. The Chicanos. The Marxist professors and structural feminists and punk-rock performance poets. We smoked cigarettes and wore leather jackets. At night, in the dorms, we discussed neocolonialism, Franz Fanon, Eurocentrism, and patriarchy.”
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