“Everything is organized. If something is broken, I fix it. If something goes wrong, it’s my own fault. If I have it, I send money to the family, and they can do with it what they want, and I won’t depend on them, and they won’t depend on me.”
“what time can be more beautiful than the one in which the finest virtues, innocent
cheerfulness and indefinable longing for love constitute the sole motives of your life?”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“There is a ripeness of time for death,
regarding others as well as ourselves, when it is reasonable we should drop off, and make room for
another growth. When we have lived our generation out, we should not wish to encroach on another.”
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