“Si el vendedor se siente atemorizado o abrumado por el posible cliente, llevar a cabo una presentación eficaz es tremendamente difícil. El vendedor que piensa: ¿Quién soy yo para decirle a esta persona que mis productos o servicios le van a ayudar?, no conseguirá el nivel de entusiasmo, fuerza y confianza necesarios para triunfar.”
“Even the strongest current of water cannot add a drop to a cup which is already full. The
most difficult subjects can be explained to the most slow-witted man if he has not formed any
idea of them already; but the simplest thing cannot be made clear to the most intelligent man if
he is firmly persuaded that he knows already, without a shadow of doubt, what is laid before
him.”
“On the streets of Moscow, looking into thousands of faces, I was reminded once again that it’s not people who make war, but governments—and people deserve governments that fight for peace in the nuclear age.”
“I find comfort in the fact that the longer I'm in politics the less nourishing popularity becomes, that striving for power and rank and fame seems to betray a poverty of ambition, and that I am answerable mainly to the steady gaze of my own conscience.”
“Attack me, I do this myself, but attack me rather than the path I follow and which I point out
to anyone who asks me where I think it lies. If I know the way home and am walking along it
drunkenly, is it any less the right way because I am staggering from side to side!”
“ALMOST A DECADE HAS passed since this book was first published. As I mention in the original introduction, the opportunity to write the book came while I was in law school, the result of my election as the first African-American president of the Harvard Law Review. In the wake of some modest”
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