“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“In reading Chesterton, as in reading MacDonald, I did not know what I was letting myself in for. A young man who wishes to remain a sound Atheist cannot be too careful of his reading. There are traps everywhere — "Bibles laid open, millions of surprises," as Herbert says, "fine nets and stratagems." God is, if I may say it, very unscrupulous.”
“Only the Catholic Church protested against the Hitlerian onslaught on liberty. Up till then I had not been interested in the Church, but today I feel a great admiration for the Church, which alone has had the courage to struggle for spiritual truth and moral liberty”
“Here’s one of my favorite statements: We are never going to enjoy stability, we are never going to enjoy spiritual maturity until we learn how to do what’s right when it feels wrong, and every time you do what’s right by a decision of your will using discipline and self control to go beyond how you feel, the more painful it is in your flesh, the more you’re growing spiritually at that particular moment.”
“So, let us not be blind to our differences- but let us also direct our attention to our common interests and to the means by which those differences can be resolved.”
Make sure you have searched the entire quotes and
the quote doesn't exist before adding as new quote!
Make sure you have an account and you are signed
in before submitting a quote!
Popular tags
Contact Us
Send us a mail and we will get in touch with you soon!
