“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“When people follow a leader because they have to, they will do only what they have to. People don’t give their best to leaders they like least. They give reluctant compliance, not commitment. They may give their hands but certainly not their heads or hearts.”
“No tengo miedo. El miedo mata a la mente. El miedo es la pequeña muerte que conduce a la destrucción total. Afrontaré mi miedo. Permitiré que pase sobre mí y a través de mí. Y cuando haya pasado, giraré mi ojo interior para escrutar su camino.”
“For it is an unbroken torture to me that I am still so far from Him, who, as I fully know, governs every breath of my life, and whose offspring I am. I know that it is the evil passions within that keep me so far from Him, and yet I cannot get away from them. But I must close. I can only take up the actual story in the next chapter. M.K. Gandhi The Ashram, Sabarmati, Ahmedabad 26th November, 1925”
“Find a target. Know where your influence is heading towards. Find out those who will be interested in what you do and “why”. Now work hard to answer the question “why?”
“We talk out of both corners of our mouth at once. We say we are a Christian nation, but much of our literature, our social practices, our deep interests are not Christian at all. They are totally secular.”
“Knowledge without devotion will be like a misfire. Therefore, says the Gita, ‘Have devotion, and knowledge will follow.’ This devotion is not mere lip worship, it is a wrestling with death. Hence, the Gita’s assessment of the devotee’s quality is similar to that of the sage. 17. Thus the devotion required by the Gita is no soft-hearted effusiveness. It”
“Do this exercise: Demolish the bridges of pessimism behind you. If you do this very well, you'll have no other choice than to move forward! Successful people are always optimistic!”
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