“Por favor, no pierdas tu tiempo ni el de tus clientes explicándoles lo que es el producto. Cuéntales lo que el producto puede hacer por ellos y por qué.”
“In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first.”
“learned rapidly because his first training was in how to leam. And the first lesson of all was the basic trust that he could learn. It is shocking to find how many people do not believe they can learn, and how many more believe learning to be difficult.”
“Our struggle is--isn't it?--to achieve and retain faith on a lower level. To believe that there is a Listener at all. For as the situation grows more and more desperate, the grisly fears intrude. Are we only talking to ourselves in an empty universe? The silence is often so emphatic. And we have prayed so much already”
“Many well-meaning Americans have bought into the PC speech code, thinking that by being extra careful not to offend anyone we will achieve unity. What they fail to realize is that this is a false unity that prevents us from talking about important issues and is a Far Left strategy to paralyze us while they change our nation. People have been led to become so sensitive that fault can be found in almost anything anyone says because somewhere, somehow, someone will be offended by it. To stop this, Americans need to recognize what is happening, speak up courageously, avoid fearful or angry responses, and ignore the barking and snarling as we put political correctness to bed forever.”
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