“Everything seemed pleasant and easy to Nikolai during the first part of his stay in
Voronezh and, as generally happens when a man is in a pleasant state of mind, everything
went well and easily.”
“Reality, in fact, is always something you couldn't have guessed. That's one of the reasons I believe Christianity. It's a religion you couldn't have guessed.”
“Thomas Paine wrote the first of his “American Crisis” articles in 1776. On Christmas Eve, Washington ordered that Paine’s words be read to the troops to inspire them as they prepared to attack a much larger troop of enemy forces. The message was effective; the next day, the four thousand American soldiers surprised the twenty thousand Hessian fighters and won a victory that restored American morale. Paine’s words were written nearly 240 years ago, but they are just as compelling today as they were then: These are the times that try men’s souls. The summer soldier and the sunshine patriot will, in this crisis, shrink from the service of his country, but he that stands it NOW, deserves the love and thanks of man and woman. Tyranny, like hell, is not easily conquered; yet we have this consolation with us, that the harder the conflict, the more glorious the triumph. What we obtain too cheap, we esteem too lightly: ’tis dearness only that gives every thing its value. Heaven knows how to put a proper price upon its goods, and it would be strange indeed, if so celestial an article as FREEDOM should not be highly rated.3 Fellow Americans, our nation faces a new crisis today. Once again, our freedom will come at the price of courage, strength, and faith. The future is in our hands.”
“Si el vendedor se siente atemorizado o abrumado por el posible cliente, llevar a cabo una presentación eficaz es tremendamente difícil. El vendedor que piensa: ¿Quién soy yo para decirle a esta persona que mis productos o servicios le van a ayudar?, no conseguirá el nivel de entusiasmo, fuerza y confianza necesarios para triunfar.”
“Successful leaders are like icebergs. When you look at an iceberg, you see only about 10 percent of it, and the rest of it is hidden under the water. When you look at successful leaders, you see only a fraction of their lives. You see the part that looks really good, but there’s usually a lot that remains hidden that’s neither exciting nor glamorous.”
“When you develop confidence, those around you—friends, family, and associates—will increase in their own confidence levels. Confidence breeds confidence.”
“God made us: invented us as a man invents an engine. A car is made to run on petrol, and it would not run properly on anything else. Now God designed the human machine to run on Himself. He Himself is the fuel our spirits were designed to burn, or the food our spirits were designed to feed on. There is no other. That is why it is just no good asking God to make us happy in our own way without bothering about religion. God cannot give us a happiness and peace apart from Himself, because it is not there.”
“„Понякога
в живота има моменти на неизразимо удоволствие, което не може напълно
да бъде обяснено със тези символи, наречени думи. Тяхното значение може
да бъде изразено само от недоловимият език на сърцето.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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