“How do I fit in my area or department? • How do all the departments fit into the organization? • Where does our organization fit in the market? • How is our market related to other industries and the economy?”
“In another conversation I said, ‘Tell me the truth. When you were leaving prison after twenty-seven years and walking down that road to freedom, didn’t you hate them all over again?’ And he said, ‘Absolutely I did, because they’d imprisoned me for so long. I was abused. I didn’t get to see my children grow up. I lost my marriage and the best years of my life. I was angry. And I was afraid, because I had not been free in so long. But as I got closer to the car that would take me away, I realized that when I went through that gate, if I still hated them, they would still have me. I wanted to be free. And so I let it go.”
“You can’t see anything properly while your eyes are blurred with tears. You can’t, in most things, get what you want if you want it too desperately: anyway, you can’t get the best out of it.”
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
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