“Not being tense but ready.
Not thinking but not dreaming.
Not being set but flexible.
Liberation from the uneasy sense of confinement.
It is being wholly and quietly alive, aware and alert, ready for whatever may come.”
“It is the personalities back of a business which determine the measure of success the business will enjoy. Modify those personalities so they are more pleasing and more attractive to the patrons of the business and the business will thrive. In any of the great cities of the United States one may purchase merchandise of similar nature and price in scores of stores, yet you will find there is always one outstanding store which does more business than any of the others, and the reason for this is that back of that store is a man, or men, who has attended to the personalities of those who come in contact with the public. People buy personalities as much as merchandise, and it is a question if they are not influenced more by the personalities with which they come in contact than they are by the merchandise.
“La preparación y la formación incluyen tomar la información que recibes de una fuente externa y adaptarla a tu situación, aprendértela a conciencia de tal forma que pase a ser tuya, y aplicar esos procedimientos o técnicas sobre el terreno.”
“Don’t take anything for granted, not even the fact that you were able to get out of bed this morning without any help. When you opened your eyes, you could see. When you told your legs to walk, they obeyed. When your spouse said, “I love you,” you could hear it. When your child gave you a hug, you could feel that embrace. When you ate breakfast, you could taste the food.”
“I have seen something like it happen in battle. A man was coming at me, I at him, to kill. Then came a sudden great gust of wind that wrapped out cloaks over our swords and almost over our eyes, so that we could do nothing to one another but must fight the wind itself. And that ridiculous contention, so foreign to the business we were on, set us both laughing, face to face - friends for a moment - and then at once enemies again and forever.”
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