“Spread love everywhere you go: first of all in your own home. Give love to your children, to your wife or husband, to a next door neighbor . . . Let no one ever come to you without leaving better and happier. Be the living expression of God's kindness; kindness in your face, kindness in your eyes, kindness in your smile, kindness in your warm greeting.”
“Some are whigs, liberals, democrats, call them what you please. Others are tories, serviles, aristocrats, &c. The latter fear the people, and wish to transfer all power to the higher classes of society; the former consider the people as the safest depository of power in the last resort; they cherish them therefore, and wish to leave in them all the powers to the exercise of which they are competent.”
“Don’t deceive yourself; laughing at someone’s weakness is not the way to reveal your strength. Your strength is in the help you offer, not the mockeries you deliver!”
“Prayer makes your heart bigger, until it is capable of containing the gift of God himself. Prayer begets faith, faith begets love, and love begets service on behalf of the poor.”
“Our poor people are great people, a very lovable people, They don't need our pity and sympathy. They need our understanding love and they need our respect. We need to tell the poor that they are somebody to us that they, too, have been created, by the same loving hand of God, to love and be loved.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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