“He was an American character, one typical of men of his generation, men who embraced the notion of freedom and individualism and the open road without always knowing its price, and whose enthusiasms could as easily lead to the cowardice of McCarthyism as to the heroics of World War II. Men who were both dangerous and promising precisely because of their fundamental innocence; men prone, in the end, to disappointment.”
“Character is doing what you don't want to do, but know you should do. There's plenty of room and company on the broad road, but it's not easy to walk on that narrow path.”
“Self-leaders are still true leaders even if they have no known followers. True leaders inspire by the influence of their characters and general self-made brands. Leadership is defined by the virtues of one's behaviour.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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