“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“You may be sitting around waiting for God to change your circumstances. Then you’re going to be happy, then your’re going to have a good attitude, then you’re going to give God praise. But God is waiting on you to get up on the inside. When you do your part, He’ll begin to change things and work supernaturally in your life.”
“In two weeks the sheeplike masses of any country can be worked up by the newspapers into such a state of excited fury that men are prepared to put on uniforms and kill and be killed, for the sake of the sordid ends of a few interested parties.”
“The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. He to whom the emotion is a stranger, who can no longer pause to wonder and stand wrapped in awe, is as good as dead —his eyes are closed. The insight into the mystery of life, coupled though it be with fear, has also given rise to religion. To know what is impenetrable to us really exists, manifesting itself as the highest wisdom and the most radiant beauty, which our dull faculties can comprehend only in their most primitive forms—this knowledge, this feeling is at the center of true religiousness.”
“Most people’s natural inclination is to judge themselves according to their best qualities while they measure others by their worst. As a result, they point to areas where their teammates need to grow. But the truth is that every person is responsible for his own growth first.”
“Always cooperate with the work God is doing in you. The more we resist, the longer it takes. Don’t ever let how you feel dictate God’s love for you. He is always loving us, even when our circumstances don’t make us feel good.”
“Dont ever be impressed with goal setting; be impressed with goal getting. Reaching new goals and moving to a higher level of performance always requires change, and change feels awkward. But take comfort in the knowledge that if a change doesn't feel uncomfortable, then it's propably not really a change.”
“there was joy in getting his blood pressure down . . . joy in climbing Mount Everest . . . joy in reaching the summits of six more of the world’s highest mountains . . . joy in building a profitable company providing houses that people could turn into homes . . . joy in learning to fly. But he will also tell you there has been no joy as great as giving from what God has blessed him with so that he might bless and serve others. That’s the true and ultimate purpose of setting and reaching goals.”
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