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“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance” 
John C. Maxwell

“Happiness is pleasure without regret”
Leo Tolstoy

“Psalms teaches us how to relate to God, and Proverbs teaches us how to relate to others.”
Billy Graham

“In order to undertake anything in family life, it is necessary that there be either complete discord between the spouses or loving harmony.”
Leo Tolstoy

“I frequently say we should let God out of the Sunday-morning box we try to keep Him in and allow Him to invade our Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday too.”
Joyce Meyer

“If it isn't urgent, worry about it later”
Albert Einstein

“When you know better...You do better.”
Oprah Winfrey

“Sickness is deep within the soul of our society—and that has always been God’s exclusive territory.”
Billy Graham

“Natasha, with a vigorous turn from her heel on to her toe, walked over to the middle of the room and stood still... Natasha took the first note, her throat swelled, her bosom heaved, a serious expression came into her face. She was thinking of no one and of nothing at that moment, and from her smiling mouth poured forth notes, those notes that anyone can produce at the same intervals, and hold for the same length of time, yet a thousand times leave us cold, and the thousand and first time they set us thrilling and weeping.”
Leo Tolstoy

“Described Washington as a community of Southern efficiency and Northern charm.”
John F. Kennedy

“Porque un líder afirmado que es humilde está dispuesto a aceptar un nuevo desafío, aunque eso signifique tomar riesgos, entregar el poder y perder un grado de autonomía.”
John C. Maxwell

“Pain,” she sniffed. “A human can override any nerve in the body.”
Frank Herbert

“The enjoyment comes from knowing the receiver understands the spirit of the gift.”
Oprah Winfrey

“The fittest person survives! The fighting man succeeds! He who Fights to Fit, will Survive to Succeed!”
Israelmore Ayivor

“What you’re saying may get you a foundation grant but it won’t get you into the kingdom of truth.”
Martin Luther King Jr

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