“If we would take the traits that characterized the Pilgrims and make them our own, we could regain hope. We could recover the spiritual and moral strength that we have lost. We could offer a thrilling challenge to our young people.”
“Years ago, I used to tell new leaders I hired that every person in our organization walked around with two buckets. One bucket contained water, and the other gasoline. As leaders, they would continually come across small fires, and they could pour water or gasoline on a fire. It was their choice.”
“I practiced in Australia for one year as a neurosurgeon, and my malpractice premiums were only $200 a year at that time. Compare this with the $300,000 malpractice insurance fee assessed on a litigation-free neurosurgeon in Philadelphia today.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Hold on to that new, enlarge vision of victory that God has given you. Start expecting things to change in your favor. Dare to boldly declare that you are standing strong against the forces of darkness.”
“You can’t wake up one day and suddenly become a leader. You first discover that specific thing God created you for, develop it into something specific that the world will need, and then you have already leading started leading.”
“You don’t really understand people until you hear their life story. If you know their stories, you grasp their history, their hurts, their hopes and aspirations. You put yourself in their shoes. And just by virtue of listening and remembering what’s important to them, you communicate that you care and desire to add value.”
“A man on a thousand mile walk has to forget his goal and say to himself every morning,
'Today I'm going to cover twenty-five miles and then rest up and sleep.”
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