“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Levin had been married three months. He was happy, but not at all in the way he had
expected to be. At every step he found his former dreams disappointed, and new, unexpected
surprises of happiness. He was happy; but on entering upon family life he saw at every step
that it was utterly different from what he had imagined. At every step he experienced what a
man would experience who, after admiring the smooth, happy course of a little boat on a lake,
should get himself into that little boat. He saw that it was not all sitting still, floating smoothly;
that one had to think too, not for an instant to forget where one was floating; and that there
was water under one, and that one must row; and that his unaccustomed hands would be
sore; and that it was only to look at it that was easy; but that doing it, though very delightful,
was very difficult.”
“But I'm glad you'll see me as I am. Above all, I wouldn't want people to think that I want to
prove anything. I don't want to prove anything, I just want to live; to cause no evil to anyone
but myself. I have that right, haven't I?”
“If conversion to Christianity makes no improvement in a man's outward actions – if he continues to be just a snobbish or spiteful or envious or ambitious as he was before – then I think we must suspect that his 'conversion' was largely imaginary; and after one's original conversion, every time one thinks one has made an advance, that is the test to apply. Fine feelings, new insights, greater interest in 'religion' mean nothing unless they make our actual behavior better; just as in an illness 'feeling better' is not much good if the thermometer shows that your temperature is still going up. In that sense the outer world is quite right to judge Christianity by its results. Christ told us to judge by results. A tree is known by its fruit; or, as we say, the proof of the pudding is in the eating. When we Christians behave badly, or fail to behave well, we are making Christianity unbelievable to the outside world. The war-time posters told us that Careless Talk costs Lives. It is equally true that Careless Lives cost Talk. Our careless lives set the outer world taking; and we give them grounds for talking in a way that throws doubt on the truth of Christianity itself.”
“I was barked at by numerous dogs who are earning their food guarding ignorance and superstition for the benefit of those who profit from it. Then there are the fanatical atheists whose intolerance is of the same kind as the intolerance of the religious fanatics and comes from the same source. They are like slaves who are still feeling the weight of their chains which they have thrown off after hard struggle. They are creatures who—in their grudge against the traditional "opium of the people"—cannot bear the music of the spheres. The Wonder of nature does not become smaller because one cannot measure it by the standards of human morals and human aims.”
“Every problem is a character-building opportunity, and the more difficult it is, the greater the potential for building spiritual muscle and moral fiber.”
“The turning point in the lives of those who succeed, usually comes at the moment of some crisis, through which they are introduced to their "other selves.”
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