“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“As soon as she had gone out, swift, swift light steps sounded on the parquet, and his bliss,
his life, himself - what was best in himself, what he had so long sought and longed for - was
quickly, so quickly approaching him. She did not walk but seemed, by some unseen force, to
float to him. He saw nothing but her clear, truthful eyes, frightened by that same bliss of love
that flooded his heart. Those eyes were shining nearer and nearer, blinding him with their light
of love. She stopped close to him, touching him. Her hands rose and dropped on his
shoulders.
“Negative results are just what I want. They’re just as valuable to me as positive results. I can never find the thing that does the job best until I find the ones that don’t.”
“Don't use words too big for the subject. Don't say infinitely when you mean very; otherwise you'll have no word left when you want to talk about something really infinite.”
“We are all brothers, and yet I live by receiving a salary for arraigning, judging and
punishing a thief or a prostitute, whose existence is conditioned by the whole consumption of
my life.
“I am the Vine; you are the branches. Whoever lives in Me and I in him bears much (abundant) fruit. However, apart from Me [cut off from vital union with Me] you can do nothing.”
“If the bee disappeared off the surface of the globe, then man would have only four years of life left. No more bees, no more pollination, no more plants, no more animals, no more man.”
Many families remain for years in the same place, though both husband and wife are sick of
it, simply because there is neither complete division nor agreement between them.”
“Far too many young people coming of age today have no spiritual or emotional roots. They have been deprived of values by an agnostic and contemporary culture.”
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