“Good leaders motivate others by their listening skills. We are to: avoid prejudicial first impressions; become less self-centered; withhold initial criticism; stay calm; listen with empathy; be active listeners; clarify what we hear; and recognize the healing power of listening. Then we are to act on what we hear”
“Every man is said to have his peculiar ambition. Whether it be true or not, I can say, for one, that I have no other so great as that of being truly esteemed of my fellow-men by rendering myself worthy of their esteem.”
“Although it sounds magnanimous to say the rich should bear virtually all of the tax burden and the poor should not have their lives complicated by paying any taxes, this is actually quite demeaning to the poor and is basically saying to them, “You poor little thing, don’t you worry because I will take care of you since you can’t take care of yourself.” Robbing people of dignity by making them feel like freeloaders is not compassionate, but it can be quite effective in assuaging the guilt of some of the economically well-off individuals in our society.”
“You see, when a tragedy like this strikes, it is part of our nature to demand explanations - to try to impose some order on the chaos, and make sense out of that which seems senseless.”
“We can ignore even pleasure. But pain insists upon being attended to. God whispers to us in our pleasures, speaks in our conscience, but shouts in our pains: it is His megaphone to rouse a deaf world....No doubt pain as God's megaphone is a terrible instrument; it may lead to final and unrepented rebellion. But it gives the only opportunity the bad man can have for amendment. it removes the veil; it plants the flag of truth within the fortress of the rebel soul.”
“Contrary to popular belief, I consider failure a necessity in business. If you're not failing at least five times a day, you're probably not doing enough. The more you do, the more you fail. The more you fail, the more you learn. The more you learn, the better you get. The operative word here is learn. If you repeat the same mistake two or three times, you are not learning from it. You must learn from your own mistakes and from the mistakes of others before you."
“Without language, one cannot talk to people and understand them; one cannot share their hopes and apsirations, grasp their history, appreciate their poetry or savour their songs. I again realized that we were not different people with separate languages; we were one people, with different tongues.”
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