“Many people are reluctant to show mercy because they don't understand the difference between trust and forgiveness.
Forgiveness is letting go of the past. Trust has to do with future behavior.”
“You perform as well as you believe yourself capable of performing. You are as effective as you believe yourself to be in whatever you do. You can never be better or different on the outside than you believe yourself to be on the inside.”
“While wisdom dictates the need for education, education does not necessarily make one wise. I remember a man when I was growing up who was extremely well educated and had two master’s degrees. He could wax eloquently on many subjects but had a very difficult time sustaining himself economically. In fact, he would frequently mooch off of anyone who would take pity on him. On the other hand, many of the greatest achievers in our society never finished college. That includes Bill Gates Jr., Steve Jobs, and Dan Snyder, who is the owner of the Washington Redskins. This does not mean that higher education isn’t highly desirable and beneficial, but it does indicate that the wise use of knowledge is more important than knowledge itself.”
“(los grandes profesionales de la venta reproducen constantemente en sus mentes las presentaciones de éxito antes, durante, y después de las visitas).”
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