“When an archer misses the mark he turns and looks for the fault within himself. Failure to hit the bull’s-eye is never the fault of the target. To improve your aim, improve yourself.”
“As long as the struggle was down in Alabama and Mississippi, they could look afar and think about it and say how terrible people are. When they discovered brotherhood had to be a reality in Chicago and that brotherhood extended to next door, then those latent hostilities came out.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Having now finished the work assigned me, I retire from the great theatre of Action; and bidding an Affectionate farewell to this August body under whose orders I have so long acted, I here offer my Commission, and take my leave of all the employments of public life. (Address to Congress on Resigning Commission Dec 23, 1783)”
“How many hours are there in a mile? Is yellow square or round? Probably half the questions we ask-half our great theological and metaphysical problems-are like that.”
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