“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“We don’t have to be on the battlefields of the world to experience strife and conflict. We need only to open our eyes each morning and read the headlines, we need only to turn a keen ear when our phones ring with bad news, we need only to open our hearts to those next door—and maybe even in our own homes—to notice those with grieving hearts.”
“A man is never such an egotist as at moments of spiritual ecstasy. At such times it seems
to him that there is nothing on earth more splendid and interesting than himself.”
“What I’ve realized is that life doesn’t count for much unless you’re willing to do your small part to leave our children — all of our children — a better world. Any fool can have a child. That doesn’t make you a father. It’s the courage to raise a child that makes you a father.”
“The vast majority of students at the university only wanted an education. But for months they were robbed of it by the rampaging of a minority; meanwhile, many moderate voices on the faculty were silenced by the intimidation of left-wing professors whose vision of freedom of speech was limited to speech about things they agreed with.”
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