“Courage is the ladder on which all the other virtues mount.” —CLARE BOOTHE LUCE When things go wrong, when you experience sudden reversals and disappointments, your natural tendency will be to respond with negativity, fear, and anger. Whenever you feel hurt or threatened by loss or criticism, you react to protect yourself with the fight-or-flight response. As a leader, your first job is to take firm control over your mind and emotions, and then to take control over the situation, in that order. Leaders focus on the future, not the past. They focus on what can be done now to resolve the problem or improve the situation. They focus on what is under their control, their next decisions and actions. You must do the same.”
“The doctor of the future will give no medicine, but will interest his (sic)patient in the care of the human frame, in diet and in the cause and prevention of disease”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“He saw either death or the approach of it everywhere. But his undertaking now occupied
him all the more. He had to live his life to the end, until death came. Darkness covered
everything for him; but precisely because of this darkness he felt that his undertaking was the
only guiding thread in this darkness, and he seized it and held on to it with all his remaining
strength.”
“Are not lifelong friendships born at the moment when at last you meet another human being who has some inkling (but faint and uncertain even in the best) of that something which you were born desiring, and which, beneath the flux of other desires and in all the momentary silences between the louder passions, night and day, year by year, from childhood to old age, you are looking for, watching for, listening for? You have never had it.”
“It’s going to take a while to rebuild manufacturing out here,” he said. “Ten years, minimum. But once we get the unions involved, we’ll have a base to negotiate from. In the meantime, we just need to stop the hemorrhage and give people some short-term victories. Something to show people how much power they have once they stop fighting each other and start going after the real enemy.” “And who’s that?” Marty shrugged. “The investment bankers. The politicians. The fat cat lobbyists.” Marty”
“Just as a painter needs light in order to put the finishing touches to his picture, so I need
an inner light, which I feel I never have enough of in the autumn.”
“Do you know how God tests our faithfulness? He assigns us to do something for a period of time that we don't want to do, something that is not fun o exciting, something that may require us to submit to someone else's authority for a while, and He'll tell us in our heart, “Just be faithful.”
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