“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance” 

“If you lead a team, start asking questions and really listening. Start valuing the contributions of your teammates ahead of your own. And remember that when the best idea wins, so does the entire team.”

“It is our emptiness and lowliness that God needs and not our plenitude. These are a few of the ways we can practice humility: Speak as little as possible of oneself. Mind one's own business. Avoid curiosity. Do not want to manage other people's affairs. Accept contradiction and correction cheerfully. Pass over the mistakes of others. Accept blame when innocent. Yield to the will of others. Accept insults and injuries. Accept being slighted, forgotten, and disliked. Be kind and gentle even under provocation. Do not seek to be specially loved and admired. Never stand on one's dignity. Yield in discussion even when one is right. Choose always the hardest.” 

“Jeet Kune Do, you see, has no definite lines or boundaries — only those you make yourself.”

“Let us consider the power of FAITH, as it is now being demonstrated, by a man who is well known to all of civilization, Mahatma Gandhi, of India. In this man the world has one of the most astounding examples known to civilization, of the possibilities of FAITH. Gandhi wields more potential power than any man living at this time, and this, despite the fact that he has none of the orthodox tools of power, such as money, battle ships, soldiers, and materials of warfare. Gandhi has no money, he has no home, he does not own a suit of clothes, but HE DOES HAVE POWER. How does he come by that power? HE CREATED IT OUT OF HIS UNDERSTANDING OF THE PRINCIPLE OF FAITH, AND THROUGH HIS ABILITY TO TRANSPLANT THAT FAITH INTO THE MINDS OF TWO HUNDRED MILLION PEOPLE. Gandhi has accomplished, through the influence of FAITH, that which the strongest military power on earth could not, and never will accomplish through soldiers and military equipment. He has accomplished the astounding feat of INFLUENCING two hundred million minds to COALESCE AND MOVE IN UNISON, AS A SINGLE MIND. What other force on earth, except FAITH could do as much? There will come a day when employees as well as employers will discover the possibilities of FAITH. That day is dawning. The whole world has had ample opportunity, during the recent business depression, to witness what the LACK OF FAITH will do to business.” 

“Don't use drowsy EYES to look at what Christ used a passionate BLOOD to do for you. Don't use a sluggish LEG to walk towards what Christ used a compassionate FLESH to build for you”

“Pride costs us more than hunger, thirst, and cold.”

“As a house can be only be built satisfactorily and durably when there is a foundation, and a picture can be painted only when there is something prepared to paint it on, so carnal love is only legitimate, reasonable, and lasting when it is based on the respect and love of one human being for another.”

“The moment passed — but the darkness is so dark, and the pain is so painful. – But I accept whatever He gives and I give whatever He takes.”

“I was originally supposed to become an engineer but the thought of having to expend my creative energy on things that make practical everyday life even more refined, with a loathsome capital gain as the goal, was unbearable to me.”

“Daughter of Eve from the far land of Spare Oom where eternal summer reigns around the bright city of War Drobe, how would it be if you came and had tea with me?”

“You are entitled to know that two entities occupy your body. One of these entities is motivated by and responds to the impulse of fear. The other is motivated by and responds to the impulse of faith. Will you be guided by faith or will you allow fear to overtake you?”

“Knock and it shall be opened.' But does knocking mean hammering and kicking the door like a maniac?”

“Don’t criticize them; they are just what we would be under similar circumstances.”

“When an apple has ripened and falls, why does it fall? Because of its attraction to the earth, because its stalk withers, because it is dried by the sun, because it grows heavier, because the wind shakes it, or because the boy standing below wants to eat it?”