“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“We set sail on this new sea because there is new knowledge to be gained, and new rights to be won, and they must be won and used for the progress of all people. For space science, like nuclear science and technology, has no conscience of its own. Whether it will become a force for good or ill depends on man, and only if the United States occupies a position of preeminence can we help decide whether this new ocean will be a sea of peace or a new terrifying theater of war.”
“Compete with yourself; you have no knowledge about the degree of gifting others might have. Don't decide to slow down because you have gone too far and everyone is behind you!”
“Truth is timeless. Truth does not differ from one age to another, from one people to another, from one geographical location to another . . . the great all-prevailing Truth stands for time and eternity.”
“The Democrats in the legislature agreed with us that welfare costs were headed for the stratosphere but claimed the solution was a huge tax increase—in other words, to keep pouring more money into a bucket that was full of holes.”
“Not everyone who died had left a "memory" and not everyone who had left a memory had left a "blessed" one. Therefore, not all have died should be tagged "...of a blessed memory”
“When it is impossible to stretch the very elastic threads of historical ratiocination any
farther, when actions are clearly contrary to all that humanity calls right or even just, the
historians produce a saving conception of ‘greatness.’ ‘Greatness,’ it seems, excludes the
standards of right and wrong. For the ‘great’ man nothing is wrong, there is no atrocity for
which a ‘great’ man can be blamed.”
“we can say that Muad’Dib learned rapidly because his first training was in how to learn. And the first lesson of all was the basic trust that he could learn. It is shocking to find how many people do not believe they can learn, and how many more believe learning to be difficult. Muad’Dib knew that every experience carries its lesson. —”
“Those joys were so small that they passed unnoticed, like gold in sand, and at bad
moments she could see nothing but the pain, nothing but sand; but there were good moments
too when she saw nothing but the joy, nothing but gold.”
“Anybody can wish for riches, and most people do, but only a few know that a definite plan, plus a burning desire for wealth, are the only dependable means of accumulating wealth.”
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