“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
"I do not believe in taking away the right of the citizen for sporting, for hunting and so forth, or for home defense. But I do believe that an AK-47, a machine gun, is not a sporting weapon or needed for defense of a home.”
“A visionary company is like a great work of art. Think of Michelangelo’s scenes from Genesis on the ceiling of the Sistine Chapel or his statue of David. Think of a great and enduring novel like Huckleberry Finn or Crime and Punishment. Think of Beethoven’s Ninth Symphony or Shakespeare’s Henry V. Think of a beautifully designed building, like the masterpieces of Frank Lloyd Wright or Ludwig Mies van der Rohe. You can’t point to any one single item that makes the whole thing work; it’s the entire work—all the pieces working together to create an overall effect—that leads to enduring greatness.”
“I strongly encourage you to be careful not to let anything become more important to you than it should be. Keep God first so He can bless you with other things you desire.”
“In a decadent society the will to believe, to resist, to contend, to fight, to struggle is gone. In place of this will to resist, there is the desire to conform, to drift, to follow, to yield, and not give up.”
“When people are voiceless, they will have temper tantrums like a child who has not been paid attention to. And riots are massive temper tantrums from a neglected and voiceless people.”
“Since Americans are by nature individualistic and entrepreneurial, by definition, then, the socialist program is anti-American, to say nothing of totalitarian. Socialism is an old dream. Some dreams are nightmares when put into practice.”
“One major factor that will prevent your dreams from becoming nightmares is learning to vacate your spectators’ seat and then taking steps towards the players' bench! You've got to play to win!”
“You should either be like the candle that produces light or you live like mirror which reflects it. Pray for love; Sow love, Show love and Share love!”
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