“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“we can say that Muad’Dib learned rapidly because his first training was in how to learn. And the first lesson of all was the basic trust that he could learn. It is shocking to find how many people do not believe they can learn, and how many more believe learning to be difficult. Muad’Dib knew that every experience carries its lesson. —”
“Opinions are the cheapest commodities on earth. Everyone has a flock of opinions ready to be wished upon anyone who will accept them. If you are influenced by "opinions" when you reach DECISIONS, you will not succeed in any undertaking.”
“If I prophesy my future I want to prophesy something good. I’m not saying what I feel. I’m not saying what it looks like in the real world. No, I’m saying what God says about me.”
“The most powerful single force in the world today is neither Communism nor Capitalism, neither the H-bomb nor the guided missile -- it is man's eternal desire to be free and independent.”
“When people at dinner parties ask me how I can possibly operate in the current political environment, with all the negative campaigning and personal attacks, I may mention Nelson Mandela, Aleksandr Solzhenitsyn, or some guy in a Chinese or Egyptian prison somewhere. In truth, being called names is not such a bad deal.”
“Listen: Those who have hurt you in the past cannot continue to hurt you now unless you hold on to the pain through resentment. Your past is past! Nothing will change it. You are only hurting yourself with your bitterness. For your own sake, learn from it, and then let it go.”
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