“Our greatest power doesn’t always emerge from our experiences, not even from our most intense ones. There’s incredible hidden treasure locked up in your instincts that may not always show on your résumé. If you can spend some time with yourself, you may be on the verge of the most powerful part of your life, discovering what’s inside that your instincts want to express outside. Think about what you gravitate toward when given time to relax and recharge.”
“You can have anything you want if you want it badly enough. You can be anything you want to be, do anything you set out to accomplish if you hold to that desire with singleness of purpose.”
“The essence of love is not what we think or do or provide for others, but how much we give of ourselves. Men, in particular, often don’t understand this. Many have said to me, “I don’t understand my wife and kids. I provide everything they need. What more could they want?” They want you! Your eyes, your ears, your time, your attention, your presence, your focus”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Contrary to popular belief, I consider failure a necessity in business. If you're not failing at least five times a day, you're probably not doing enough. The more you do, the more you fail. The more you fail, the more you learn. The more you learn, the better you get. The operative word here is learn. If you repeat the same mistake two or three times, you are not learning from it. You must learn from your own mistakes and from the mistakes of others before you."
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