“Sometimes life touches one person with a bouquet and another with a thorn bush, But the first may find a wasp in the flowers, and the second may discover roses among the thorns.”
“[S]omething inside us, the feeling of resentment, the feeling that wants to get one's own back, must be simply killed. I do not mean that anyone can decide this moment that he will never feel it anymore. That is not how things happen. I mean that every time it bobs its head up, day after day, year after year, all our lives long, we must hit it on the head. It is hard work, but the attempt is not impossible.”
“We often confuse our identity with our habits, but the truth is, habits can be changed! Habits are things you do. They are not who you are! You have weaknesses, but you are not your weaknesses. You are a unique creation of God, flawed by your nature and choices, yet deeply loved by God. No man or woman will ever love you as much as God does. His love for you is not dependent on your habits.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“My good Horse," said the Hermit, who had approached them unnoticed because his bare feet made so little noise on that sweet, dewy grass. "My good Horse, you've lost nothing but your self-conceit. No, no, cousin. Don't put back your ears and shake your mane at me. If you are really so humbled as you sounded a minute ago, you must learn to listen to sense. You're not quite the great Horse you had come to think, from living among poor dumb horses. Of course you were braver and cleverer than them. You could hardly help being that. It doesn't follow that you'll be anyone very special in Narnia. But as long as you know you're nobody very special, you'll be a very decent sort of Horse, on the whole, and taking one thing with another.”
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