“I believed that if you have the heart to make a difference, there is always an answer, but if you have a heart of indifference, there is never an answer.”
“Therefore the Gita is not for those who have no faith. The author makes Krishna say: ‘Do not entrust this treasure to him who is without sacrifice, without devotion, without the desire for this teaching and who denies Me. On”
“So long as there are different religions, every one of them may need some outward distinctive symbol. But when the symbol is made into a fetish and an instrument of proving the superiority of one’s religion over others’, it is fit only to be discarded.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Why? Personalities! Ninety-nine people out of every hundred who purchase life insurance policies do not know what is in their policies and, what seems more startling, do not seem to care. What they really purchase is the pleasing personality of some man or woman who knows the value of cultivating such a personality.
“I had always heard the merchants say that truth was not possible in business. I did not think so then, nor do I now. Even today there are merchant friends who contend that truth is inconsistent with business. Business, they say, is a very practical affair, and truth a matter of religion; and they argue that practical affairs are one thing, while religion is quite another. Pure truth, they hold, is out of the question in business; one can speak it only as far as is suitable.”
“At moments of departure and a change of life, people capable of reflecting on their actions
usually get into a serious state of mind. At these moments they usually take stock of the past
and make plans for the future.”
“We must care about unbelievers because God does. Love leaves no choice. The Bible says, “There is no fear in love; perfect love drives out all fear.”18 A parent will run into a burning building to save a child because their love for that child is greater than their fear.”
“If you are a leader, the true measure of your success is not getting people to work. It’s not getting people to work hard. It is getting people to work hard together. That takes commitment.”
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