“I desire so to conduct the affairs of this administration that if at the end, when I come to lay down the reins of power, I have lost every other friend on earth, I shall at least have one friend left, and that friend shall be down inside me.”
“As a leader, you don’t earn any points for failing in a noble cause. You don’t get credit for being “right” as you bring the organization to a halt. Your success is measured by your ability to actually take the people where they need to go. But you can do that only if the people first buy into you as a leader.”
“I had given her a reassuring smile and patted her hand and told her not to worry, I wouldn’t do anything stupid. It was usually an effective tactic, another one of those tricks I had learned: People were satisfied so long as you were courteous and smiled and made no sudden moves.”
“Successful people make decisions quickly (as soon as all the facts are available) and firmly. Unsuccessful people make decisions slowly, and they change them often.”
“Your bread assumes the shape of the pan you use to bake your flour. Therefore stand still and know that you can’t use a rounded pan and ever get squared bread. Change the pan and change the shape of the bread!”
“When two humans have lived together for many years it usually happens that each has tones of voice and expressions of face which are almost unendurably irritating to the other. Work on that. Bring fully into the consciousness of your patient that particular lift of his mother's eyebrows which he learned to dislike in the nursery, and let him think how much he dislikes it. Let him assume that she knows how annoying it is and does it to annoy - if you know your job he will not notice the immense improbability of the assumption. And, of course, never let him suspect that he has tones and looks which similarly annoy her. As he cannot see or hear himself, this easily managed.”
“As a Christian, I am not the least bit offended by the beliefs of Hindus, Buddhists, Muslims, Jehovah’s Witnesses, Mormons, and so forth. In fact, I am delighted to know that they believe in something that is more likely to make them into a reasonable human being, as long as they don’t allow the religion to be distorted by those seeking power and wealth.”
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