“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“The strength of the Constitution lies entirely in the determination of each citizen to defend it. Only if every single citizen feels duty bound to do his share in this defense are the constitutional rights secure.”
“I see the signs!” Jessica snapped. “My question was meant to remind you that you should not try to teach me those matters in which I instructed you.” Paul”
“Was it by reason that I attained to the knowledge that I must love my neighbor and not to
throttle him?. They told me so when I was a child, and I gladly believed it, because they told
me what was already in my soul. But who discovered it? Not reason! Reason has discovered
the struggle for existence and the law that I must throttle all those who hinder the satisfaction
of my desires. That is the deduction reason makes. But the law of loving others couldn't be
discovered by reason, because it is unreasonable.”
“I am not moved by what I see.
; I am moved by what I believe. What I do believe is greater, stronger and mightier than what I have my eyes on. Deep in my heart I do believe, I shall overcome.”
“When you are a person people can trust, they will call on upon you, love to be around you and work with you. A leader’s skills take him to people, but his character brings people to him.”
We, the people, declare today that the most evident of truths –- that all of us are created equal –- is the star that guides us still; just as it guided our forebears through Seneca Falls, and Selma, and Stonewall; just as it guided all those men and women, sung and unsung, who left footprints along this great Mall, to hear a preacher say that we cannot walk alone; to hear a King proclaim that our individual freedom is inextricably bound to the freedom of every soul on Earth
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