“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Was it through reason that I arrived at the necessity of loving my neighbor and not
throttling him?...Not reason. Reason discovered the struggle for existence and the law which
demands that everyone who hinders the satisfaction of my desires should be throttled. That is
the conclusion of reason. Reason could not discover love for the other, because it’s
unreasonable.”
“No clergyman however brilliant, no evangelist no matter how eloquent or compelling, can bring about the revival we need. Only the Holy Spirit can do this.”
“The question is not, “Will my calendar be full?” but “Who will fill my calendar?” If we are leaders of others, the question is not, “Will I see people?” but “Who will I see?
“Well, you know how it feels if you begin hoping for something that you want desperately badly; you almost fight against the hope because it is too good to be true; you've been disappointed so often before.”
“In your life you meet people. Some you never think about again. Some, you wonder what happened to them. There are some that you wonder if they ever think about you. And then there are some that you wish you never have to think about again. But you do.”
“In order to carry through any undertaking in family life, there must necessarily be either
complete division between the husband and wife, or loving agreement. When the relations of a
couple are vacillating and neither one thing nor the other, no sort of enterprise can be
undertake.
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