“It is the personalities back of a business which determine the measure of success the business will enjoy. Modify those personalities so they are more pleasing and more attractive to the patrons of the business and the business will thrive. In any of the great cities of the United States one may purchase merchandise of similar nature and price in scores of stores, yet you will find there is always one outstanding store which does more business than any of the others, and the reason for this is that back of that store is a man, or men, who has attended to the personalities of those who come in contact with the public. People buy personalities as much as merchandise, and it is a question if they are not influenced more by the personalities with which they come in contact than they are by the merchandise.
“Some people seem to start their day on the “wrong foot.” They feel all right when they wake up, but as soon as something goes wrong, they lose their footing and walk with a “loser’s limp” the rest of the day. Once they are off to a bad start, it seems they never catch up.”
“En Harvard y otras universidades, estudiaron la importancia de la actitud en el éxito de las personas. Se descubrió que la actitud era mucho más importante que la inteligencia, la educación, el talento especial o la suerte. De hecho, se llegó a la conclusión de que hasta un 85% del éxito en la vida se debe a tener una actitud positiva y educable, mientras que sólo un 15% se debe a la capacidad.”
“Of Course God does not consider you hopeless. If He did, He would not be moving you to seek Him (and He obviously is)... Continue seeking Him with seriousness. Unless He wanted you, you would not be wanting Him.”
“I am conscious of the fact that the subject of hell is not a very pleasant one. It is very unpopular, controversial, and misunderstood . . .As a minister I must deal with it. I cannot ignore it.”
“Service which is rendered without joy helps neither the servant nor the served. But all other pleasures and possessions pale into nothingness before service which is rendered in a spirit of joy.”
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