“Keep in mind, hurting people often hurt other people as a result of their own pain. If somebody is rude and inconsiderate, you can almost be certain that they have some unresolved issues inside. They have some major problems, anger, resentment, or some heartache they are trying to cope with or overcome. The last thing they need is for you to make matters worse by responding angrily.”
“Anytime you are in front of other people to communicate— whether it’s on a stage, in a boardroom, on a ball field, or across a coffee table—the visual impression you make will either help or hinder you.”
“In this age, in this country, public sentiment is everything. With it, nothing can fail; against it, nothing can succeed. Whoever molds public sentiment goes deeper than he who enacts statutes, or pronounces judicial decisions.”
“El primer propósito en la vida debiera ser agradar a Dios con tu vida, vivir para complacerlo. Cuando logres entender por completo esta verdad, sentirte insignificante nunca más será un problema para ti.”
“Persecution, whether it is physical, social, or mental, is one of the worst types of pain, but those who persecute us are to be the objects of our prayers.”
“Tone, inflection, timing, volume, pacing—everything you do with your voice communicates something and has the potential to help you connect to or disconnect from others when you speak.”
“Oh, it's awful! oh dear, oh dear! awful!" Stepan Arkadyevitch kept repeating to himself, and
he could think of nothing to be done. "And how well things were going up till now! how well we
got on! She was contented and happy in her children; I never interfered with her in anything; I
let her manage the children and the house just as she liked. It's true it's bad HER having been
a governess in our house. That's bad! There's something common, vulgar, in flirting with one's
governess. But what a governess!" (He vividly recalled the roguish black eyes of Mlle. Roland
and her smile.) "But after all, while she was in the house, I kept myself in hand. And the worst
of it all is that she's already... it seems as if ill-luck would have it so! Oh, oh! But what, what is
to be done?”
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