“I ended my first book with the words 'no answer.' I know now, Lord, why you utter no answer. You are yourself the answer. Before your face questions die away. What other answer would suffice? Only words, words; to be led out to battle against other words.”
“The great mistake is to anticipate the outcome of the engagement; you ought not to be thinking of whether it ends in victory or defeat. Let nature take its course, and your tools will strike at the right moment.”
“Sometimes people can hunger for more than bread.
It is possible that our children, our husband, our wife, do not hunger for bread, do not need clothes, do not lack a house. But are we equally sure that none of them feels alone, abandoned, neglected, needing some affection? That, too, is poverty”
“Based on your current results, what changes are you going to have to make to ensure that your products and services of tomorrow are exactly what the customers will be wanting at that time?”
“One of the most important things you can do as a leader is make sure you and your organization are delivering what you promised. The question I ask to make an assessment of this is “Did we exceed expectations?” This ensures my future success and that of my organization. The future is dim professionally for anyone who doesn’t exceed the expectations of customers or clients.”
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