“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Communism forgets that life is individual. Capitalism forgets that life is social, and the kingdom of brotherhood is found neither in the thesis of communism nor the antithesis of capitalism but in a higher synthesis. It is found in a higher synthesis that combines the truths of both.”
“Weeping may endure for a night, but joy comes in the morning. Psalm 30:5b Have you ever noticed that being upset or downtrodden about problems never changes them? Sometimes we don’t take time to look at the fruit of our actions, but if we did, surely we would see that worry is useless. We can learn to enjoy the journey of life, even when it takes us in a different direction than we had planned.”
“The non-violent resistor not only avoids external, physical violence, but he avoids internal violence of spirit. He not only refuses to shoot his opponent, but he refuses to hate him. And he stands with understanding, goodwill at all times.”
“The Bible is actually a library of books—some long, some short—written over hundreds of years by many authors. Behind each one, however, was [the] Author: the Spirit of God.”
“Shake hands with today; it is here already. Bid farewell to yesterday; it’s gone already. Never let yesterday’s pain rob you of today’s gains. Drive yourself positively!”
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