“Por favor, no pierdas tu tiempo ni el de tus clientes explicándoles lo que es el producto. Cuéntales lo que el producto puede hacer por ellos y por qué.”
“We call it “getting into a rut,” which means that we accept our fate because we form the habit of daily routine, a habit that finally becomes so strong we cease to try to throw it off.”
“What she did not know, and would never have believed, was that though her soul seemed
to have been grown over with an impenetrable layer of mould, some delicate blades of grass,
young and tender, were already pushing their way upwards, destined to take root and sendout living shoots so effectively that her all-consuming grief would soon be lost and forgotten.
The wound was healing from inside.”
“And then, on September 11, the world fractured.
It's beyond my skill as a writer to capture that day and the days that would follow--the planes, like specters, vanishing into steel and glass; the slow-motion cascade of the towers crumbling into themselves; the ash-covered figures wandering the streets; the anguish and the fear. Nor do I pretend to understand the stark nihilism that drove the terrorists that day and that drives their brethren still. My powers of empathy, my ability to reach into another's heart, cannot penetrate the blank stares of those would murder innocents with abstract, serene satisfaction.”
“The real trouble is that 'kindness' is a quality fatally easy to attribute to ourselves on quite inadequate grounds. Everyone feels benevolent if nothing happens to be annoying him at the moment. Thus a man easily comes to console himself for all his other vices by a conviction that 'his heart's in the right place' and 'he wouldn't hurt a fly,' though in fact he has never made the slightest sacrifice for a fellow creature. We think we are kind when we are only happy: it is not so easy, on the same grounds, to imagine oneself temperate, chaste, or humble.”
“We came from Caladan—a paradise world for our form of life. There existed no need on Caladan to build a physical paradise or a paradise of the mind—we could see the actuality all around us. And the price we paid was the price men have always paid for achieving a paradise in this life—we went soft, we lost our edge.”
“How I wish the police service is instructed to arrest people who over-complain! Just arrest them, do no harm to them, but make them do the "work" they complain about with hard labour!”
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