“One of the most important things you can do as a leader is make sure you and your organization are delivering what you promised. The question I ask to make an assessment of this is “Did we exceed expectations?” This ensures my future success and that of my organization. The future is dim professionally for anyone who doesn’t exceed the expectations of customers or clients.”
“Positive words come from positive thoughts. It implies, when you open your mouth to talk for people to listen, you have opened your mind for them to read. Think positively; talk positively!”
“My complaint is not against the work that the churches have done, but the work that they could have done through leadership that was based upon the principle of co-ordinated, co-operative effort which would have carried civilization at least a thousand years ahead of where it is today. It is not yet too late for such leadership.”
“it's not what you get out of life that counts. Break your mirrors! In our society that is so self-absorbed, begin to look less at yourself and more at each other. you'll get more satisfaction from having improved your neighborhood, your town, your state, your country, and your fellow human beings than you'll ever get from your muscles, your figure, your automobile, your house, or your credit rating”
“Let your dreams be as litmitless as the circumference of the entire universe. The police service does not prosecute people who over-dream. Never nail yourself to the narrow cross. Dream big!”
“When it comes to identifying a real leader, that task can be much easier. Don't listen to the claims of the person professing to be the leader. Don't examine his credentials. Don't check his title. Check his influence. The proof of leadership is found in the followers.
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