“It is the personalities back of a business which determine the measure of success the business will enjoy. Modify those personalities so they are more pleasing and more attractive to the patrons of the business and the business will thrive. In any of the great cities of the United States one may purchase merchandise of similar nature and price in scores of stores, yet you will find there is always one outstanding store which does more business than any of the others, and the reason for this is that back of that store is a man, or men, who has attended to the personalities of those who come in contact with the public. People buy personalities as much as merchandise, and it is a question if they are not influenced more by the personalities with which they come in contact than they are by the merchandise.
“Rostov kept thinking about that brilliant feat of his, which, to his surprise, had gained him
the St. George Cross and even given him the reputation of a brave man - and there wassomething in it that he was unable to understand. "So they're even more afraid than we are!"
he thought. "So that's all there is to so-called heroism? And did I really do it for the fatherland?
And what harm had he done, with his dimple and his light blue eyes? But how frightened he
was! He thought I'd kill him. Why should I kill him? My hand faltered. And they gave me the St.
George Cross. I understand nothing, nothing!”
“Read this morning of a black family—husband and wife both work in govt. printing office. They live in a nice house near U. of Maryland. They have been harassed and even had a cross burned on their lawn. It was all on the front page of the “Post.” I told Mike & Jim I’d like to call on them. We cleared the last part of the afternoon schedule & Nancy & I went calling. They were a very nice couple with a 4 year old daughter—grandma (a most gracious lady) lived with them. Their home was very nice & tastefully furnished. They were very nice about our coming & expressed their thanks. The whole neighborhood was lining the street—most of them cheering and applauding us. I hope we did some good. There is no place in this land for the hate-mongers & bigots.”
“leader is great, not because of his or her power, but because of his or her ability to empower others. Success without a successor is failure. A worker’s main responsibility is developing others to do the work
“Before three thousand people were brought into the church on the day of Pentecost, the disciples had spent fifty days in prayer, fasting, and spiritual travail.”
“Forgiveness is one of the most beautiful words in the human vocabulary. How much pain and unhappy consequences could be avoided if we all learned the meaning of this word!”
“I sincerely believe that banking establishments are more dangerous than standing armies, and that the principle of spending money to be paid by posterity, under the name of funding, is but swindling futurity on a large scale.”
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